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Privacy Policy

Grand Products Limited has a strong commitment to providing excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy. We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site, including Grand Products Limited is listed in this privacy statement ("Statement").

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.

At Grand Products Limited, meeting your needs and expectations form the foundation of everything we do--including protecting your privacy.

If after reviewing this Statement, you have any questions or privacy concerns please send an email to or send a letter to:

Att: Privacy Protection
Grand Products Limited
28, Wharf Road
Apapa, Lagos.

Telephone: +234-1-5451065, 5451445, 5453644, 5453655, 5871725-7
Fax: +234-1-5453200

Information We Collect
Creating a Personal Account
Use of Member Information
Disclosure of Information to Third Parties
Emails about Special Offers and Promotions and Opt-Out
Other Sites
Legal Issues
Privacy Statement Changes
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This Web site does not collect personally identifiable information from your computer when you browse this Web site and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information.  When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request, and other information that is provided in the HTTP header.  We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site.  We also use this information to better understand how visitors use our Web site and how we can better tune it, its contents and functionality to meet your needs.

Information We Collect

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, Grand Products Limited Rewards number (if applicable), and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to 1) notify you about special offers and promotions as described in the email section  of this privacy statement, as well as 2) send you periodic satisfaction or market research surveys. You can opt out of emails at any time. The same types of information would be requested to complete a gift certificate purchase, register for a Grand Products Limited Rewards promotion, enter a sweepstakes, to enroll in the Grand Products Limited Rewards program, or to redeem Grand Products Limited Rewards points.

Use of Member Information

Communications of relevant information is important to administering the Grand Products Limited Rewards program and providing you the opportunity to maximize the benefits of membership.  We will only disclose member information to the Grand Products Limited group of companies on a need-to-know basis, person(s) authorized by you, Grand Products Limited franchisees, and mail houses that process mail for such entities, for the following purposes: 1) in order to better service your account and preferences by keeping you informed of your account status and activities through printed or electronic statements, 2) to assess your entitlement to benefits, 3) to collect and process charges incurred by you in Grand Products Limited facilities, 4) to offer you additional products and services, 5) send periodic satisfaction or market research surveys and 6) to offer you products or services from select reputable companies with whom Grand Products Limited has a strategic relationship because we believe their offerings will be of interest to you.

Disclosure of Information to Third Parties

In addition to the travel-related services and required information sharing described directly above, Grand Products Limited does use the services of third parties, such as email service providers and marketing companies that act as agents on behalf of Grand Products Limited.  These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Grand Products Limited specifies.  We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us.  We prohibit the sale or transfer of personally identifiable information to entities outside of the Grand Products Limited family of companies and hotels for their use without your approval.

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Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless Grand Products can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on Grand Products In addition, Cookies are used to:

  • Allow registered users to sign in without typing their sign-in name each time
  • Measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access
  • Provide functionality such as online reservations, Grand Products Limited Rewards transactions, and other functionality that we believe would be of interest and value to you
The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies.   Session Cookies are temporary and are automatically deleted once you leave Grand Products  Persistent Cookies remain on your computer hard drive until you delete them.  We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Grand Products Limited.  Cookies do not corrupt or damage your computer, programs, or computer files.

We use third-party advertising technology to serve ads when you visit our Web site and sites upon which we advertise.  This technology uses information about your visits to this Web site and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you.  In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser.  In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising.  These beacon gifs enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our Web site and whether a reservation on Grand Products is executed.  The information our ad-serving providers and we collect through this technology is not personally identifiable.

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.

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Emails about Special Offers and Promotions and Opt-Out

It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal account, join Grand Products Limited Rewards, or make a reservation and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you.  These communications will relate to Grand Products Limited offers which may also include the promotions of select, reputable third parties with whom Grand Products Limited has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may use a third-party email service providers to send emails.  These service providers are prohibited from using your email address for any purpose other than to send Grand Products Limited-related email. 

If you do not wish to receive email updates on your Grand Products Limited Rewards account offers from Grand Products Limited Rewards and Grand Products or satisfaction and market surveys, please unsubscribe here.  In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. 

Other Websites

Grand Products Limited is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of Cookies on Web sites that you have accessed this Web site from and to the non-Grand Products Limited Web sites that you may access from this Web site.

Legal Issues

This is a Nigerian Web site and is subject to Nigerian law.  Grand Products Limited will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Grand Products Limited guests, visitors, associates, or property (including this site), or to others.  As mentioned above, laws related to personally identifiable information vary by country.

Privacy Statement Changes

In the future, we may need to change this privacy statement.  All changes will be made here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. This statement was last updated on November 23, 2008->->-> .

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